xe66 Privacy Policy
From opening your account on the xe66 platform to every transaction — this policy provides a full explanation of how your personal information is collected, what it is used for, and how securely it is stored.
1 Introduction and Scope of Policy
xe66 is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how xe66 manages the personal information of users through its website, mobile application, and related services.
This Policy applies to all xe66 users — registered members, guest visitors, and anyone who interacts with our platform. By using our services, you consent to the data processing practices described in this Policy. xe66's Terms and Conditions complement this Policy and both documents should be read together.
This Policy may be updated at any time. For significant changes, we will notify registered users by email and publish a notice on the website.
2 What Information We Collect
xe66 collects information from three main sources: what you provide directly, information collected automatically through your use of the platform, and information received from trusted third parties.
2.1 Information You Provide Directly
- Full name, date of birth, and gender
- Email address and mobile number
- National ID (NID) or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
- Bank account details (for bank transfers)
- Username and password chosen by the user
- Messages and attachments sent through support contacts
2.2 Automatically Collected Information
- IP address, device ID, and operating system information
- Browser type and language settings
- Session duration, pages visited, and click history
- Gaming activity: bet amounts, win/loss records, login times
- Transaction history and deposit/withdrawal records
- Information collected from cookies and similar tracking technologies
2.3 Information Received from Third Parties
During the identity verification (KYC) process, your information may be verified through trusted government databases or verification services. For payment processing, transaction confirmation data is collected from mobile banking providers and banks.
3 How Your Information Is Used
xe66 uses user information only for the specific purposes listed below. Misuse of data or unauthorised sharing is strictly against our policy.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, and profile management | Contract performance |
| Identity Verification (KYC) | Confirming the user's age and identity | Legal obligation |
| Payment Processing | Processing deposits and withdrawals | Contract performance |
| Customer Support | Resolving issues via live chat and email | Legitimate interest |
| Fraud Prevention | Detecting suspicious transactions and multiple accounts | Legal obligation |
| Responsible Gaming | Monitoring gaming behaviour and intervening where necessary | Legitimate interest and consent |
| Service Improvement | Analysing and improving platform performance | Legitimate interest |
| Marketing Communications | Sending bonus offers and promotional messages (subject to consent) | Consent |
You may opt out of marketing communications at any time. To do so, change your preferences in account settings or contact the support team.
4 Data Storage and Security Measures
xe66 uses industry-standard security technology to protect user information. Every data transfer is secured through SSL encryption and stored data is kept in encrypted form.
4.1 Technical Security Measures
- All communications encrypted via SSL/TLS protocol
- Passwords stored in hashed and salted form — never in plain readable text
- Firewall and intrusion detection systems active
- Regular security audits and vulnerability testing
- Limited access policy — only authorised staff may access data
- Two-step verification (OTP) available for users
4.2 Data Retention Period
Data for active accounts is retained for as long as the account remains open. After an account is closed, certain data must be kept for a set period to meet legal and regulatory requirements — typically five to seven years. After that, data is securely deleted or anonymised.
5 Sharing Information with Third Parties
xe66 never sells users' personal information to third parties for commercial purposes. Information may be shared only in the specific circumstances listed below and under strict agreements.
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification, customer support software, and cloud storage providers receive limited access to information necessary for their work. All such providers are bound by confidentiality agreements with xe66.
Game Software Providers
Evolution, Pragmatic Play, PG Soft, JILI, and other game studios may process gameplay data. This information is used to ensure game fairness and resolve technical issues.
Legal Requirements
Information may need to be disclosed to comply with court orders, lawful requests from investigative authorities, or legal obligations to prevent fraud and money laundering. In such cases, xe66 provides only the minimum information necessary.
Business Transfers
In the event of a future sale or merger of any part of the company, user information may form part of the transferred assets. Users will be informed in advance in such circumstances.
6 Cookies and Tracking Technologies
xe66 uses cookies on its website. Cookies are small text files stored on your device that help improve your experience on future visits.
Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security tokens | Session-based |
| Functional Cookies | Remembering language preferences and game settings | 1 year |
| Analytical Cookies | Traffic analysis and service improvement | 2 years |
| Marketing Cookies | Showing relevant offers (subject to consent) | 6 months |
Cookies can be managed by changing your browser settings. However, disabling essential cookies may affect some platform functionality.
7 Your Rights and Choices
xe66 believes every user should have reasonable control over their own information. You may exercise the following rights at any time.
- Right to Access: You may request to see what information xe66 holds about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information. Some information can be updated directly in account settings.
- Right to Erasure: In certain circumstances, you may request deletion of your account and information. However, some data may need to be retained due to legal obligations.
- Right to Object: You may object to marketing communications or non-essential processing.
- Right to Data Portability: You may request your account information in a portable format.
- Withdrawal of Consent: You may withdraw consent at any time for processing that is based on your consent.
To exercise these rights, contact the xe66 support team. Requests will be responded to within a reasonable time after receipt.
Under our Responsible Gaming policy, features such as setting gaming limits and self-exclusion also affect users' personal information — it is worth reviewing that policy as well.
8 Protection of Minors
xe66 strictly follows a 21+ age policy. This platform does not knowingly collect or process information from anyone under 21 years of age. Age is verified at registration and confirmed again during the identity verification (KYC) process.
9 International Data Transfers
As xe66 is an international platform, some data may be processed on servers located outside Bangladesh. All such transfers are always covered by contractual safeguards and it is verified that appropriate data protection measures are in place in the recipient country.
Game software providers such as Evolution, Pragmatic Play, and PG Soft may process gameplay data on their own servers. xe66 has data processing agreements in place with these providers.
10 Contact and Complaint Resolution
For any privacy-related questions, requests, or complaints, contact the xe66 support team. Our support team is available seven days a week, 24 hours a day, in Bengali and English via live chat and email.
Contact Methods
- Live Chat: Click the chat icon at the bottom right of the website — active 24/7
- Email: [email protected]
After a complaint is submitted, you will generally be contacted within business days. More complex requests may take a little longer.
To learn more about xe66, visit our About Us page. Our Frequently Asked Questions (FAQ) section will also be helpful for answers to common questions.
11 Policy Updates and Changes
xe66 reviews this privacy policy periodically and updates it as needed. This policy may be revised due to changes in services, addition of new features, or changes in applicable law.
- For significant changes, registered users will be notified by email at least 14 days in advance.
- A summary of changes will be published at the top of the policy in the form of an "amendment log".
- Continued use of the platform after policy changes will be considered acceptance of the revised policy.
- If you object to any change, you may close your account and request deletion of your data.
The latest version of this policy will always be available on the xe66 website. You can check the policy date to see when it was last updated.